Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) section! Here, you'll find answers to common questions about our Excel Templates and more! If you have any other questions or concerns, please don't hesitate to reach out via our Contact Us page.We strive to create Excel products that are intuitive and user-friendly, but we understand you may need assistance. To help, we provide a Help & Support section for almost every product. Additionally, we offer a walkthrough video on each product page, demonstrating all features and usage instructions. If you still have questions, feel free to contact us.
While our templates are designed primarily for Windows, they are compatible with recent versions of Excel (2010 and later), and most should work on a Mac as well.
All our templates are compatible with Excel 2010 or later. Most will also work with Excel 2007, though this is based on feature comparison rather than specific testing on that version.
Most likely not. Excel products using Macros (file extension .xlsm) will not work on Excel mobile. Even non-Macro products designed for desktop use may have limited functionality in the Excel mobile app.
Yes, products downloaded directly from our website, Etsy store, or other official Excel Wonders points of sale are safe. All our templates are thoroughly tested for safety and efficiency.
No, products purchased from Excel Wonders are for personal use only. Reselling or sharing them is prohibited, as outlined in our Terms & Conditions, which all users agree to before making a purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.